All Frequently Asked Questions, Answered!
How many payment methods do you have?
You can pay with PayPal, Master and Visa Debit/Credit Card, and American Express. In case if you don’t have any of these payment methods and want to buy a jacket, you can still buy with Payoneer or Skrill. You should contact us to know more.
Is it possible to make a change after placing an order?
If you have placed an order and after placing it, you want to change something, i.e Size or Color etc. You should request within 24 hours of placing an order (before starting our manufacturing process).
Do you offer money back guarantee?
Yes, we are offering money back guarantee. To know more about refund you should read our refund return and exchange terms and conditions.
I am not from USA, can I still buy?
Yes, we sell worldwide no matters where you live. You can still receive our products at your doorstep. To know more about shipping you should read our shipping information.
When will I receive my parcels?
You will get your ordered products within 9 to 12 business days. To more more related to shipping click here.
What if I never receive my ordered products?
Jackets Design always uses trustworthy courier companies like DHL, UPS, or FedEx. So, the probability of losing products is very low. But in case, you never receive your parcel you should contact us. If the courier company also marks your order as “Lost” then we will send you another item. But, if the courier company marks your order as “Delivered or Received” and you lost it from your doorstep or someone stole it from your doorstep, in this case, we will not responsible and will not send you another item.
How many materials or fabrics do you use to manufacture any jacket?
Usually, we use Genuine and PU/Faux Leather, Suede Leather, Wool-Blend, Satin, Denim, Corduroy, and Cotton. If you want to buy any other type of jacket, you can contact us.
