We always care about our customers because we know the trust for us in our customers’ eyes has worth it. To maintain that trustful relationship between our customers, we offer a return and refund or exchange policy. How, when, and why? All the scenarios related to return and refund or exchange are mentioned below. Only, under these mentioned conditions you will get your refunds.
We manufacture every jacket after receiving an order, this means that we do not have stock of any jacket manufactured in advance because every person has their own size and demand. Due to this reason, we manufacture every jacket after receiving an order. So, If you want to cancel your order and want your money back, it will be possible under certain conditions.
NOTE: The return and refund process can take 15 to 45 days. It depends upon different situations. So, please allow us 15 to 20 days for the returns process and at least 30 days for your money back to appear on your account statement.
Terms and Conditions For Order Cancellation
- If you cancel your order immediately within 12 hours after placing an order, you will get a 100% full refund from us.
- If you request the cancellation of your order within 3 days, you will get 80% of the amount you paid for your order.
- If you request the cancellation of your order within 7 days, we will deduct 30% from your paid amount and you will get 70% of the amount for your order.
- No cancellation will be accepted from our side if you place a cancellation request after 7 days from the date of placing that order. This means you will not get any amount of that order back.
- In case of requesting the size change, you must request us within 24 hours of purchase to change the size of the jacket you ordered. After 24 hours, we will charge you an additional 30% of the total amount to change the size of the product.
Terms and Conditions For Return, Refund, or Exchange
- If we have to pay additional customs duties or any kind of tax from your country or state. We will deduct that amount from your account.
- If you are not satisfied with the product and want your money back then you must have to keep our product safe and unused. If you used the product or any sort of damage occurred with the product we will not refund you.
- We will not accept returns and refund after 30 days of purchase.
- If you got sizing issues, in this case, you may not get a full refund and will get only an exchange offer. You should contact us about this issue at info@jacketsdesign.com or via the return and exchange form.
Some Other Situations You Should Know About
Not the Same as The Image I Saw
We already mentioned above all the jackets we sell are not manufactured in advance, we manufacture every jacket after receiving the order. So, it is 100% possible to have some changes in the final product you receive. It is true that we are professional jacket manufacturers for many years, we have manufactured and sold lots of jackets all around the world. And we do our best every time to manufacture the best product for your 100% satisfaction. But it is also true that we are humans too, every image of a jacket you see in our catalog has different angles and shades. Because we sell movies, TV series, celebrities’ jackets too.
So, all the images are taken from different scenes and different angles with different shades. Some of them may have dark photos and some of them have sunlight on them which changes the colors of that jacket. So you may see some differences in the actual product you have in your hand and the image you saw on our site. In this case, if you are not satisfied with the product, we may not refund or refund partially or give you a full refund, it depends. You should contact us about this issue at info@jacketsdesign.com or via the return and exchange form.
Return, Exchange, or Refund Form
If you are visiting this page from mobile, you will see some extra things below this form. So, don’t miss reading anything else.
Material or Color Has Some Differences as Compare To The Image
I think the color or material of the jacket I received has some changes
We always do our best to replicate 100% the same image of the jacket in every aspect. But yes, it is possible to see some differences in the fabric or color of that fabric. In this case, we may not refund or refund partially or give you a full refund, it depends. You should contact us about this issue at info@jacketsdesign.com or via the contact us form, and we will discuss it.
Shipping Charges Non-Refundable
You already know we offer worldwide free shipping to our valued customers. But it does not mean that we do not have to pay shipping fees to the courier companies like DHL, UPS, or FedEx. We have to pay almost around 30 USD for every jacket to ship. And these courier companies never refund us any money. So, every time whenever we have to give you your money back, we always deduct $30 from your order’s amount. But at least you should contact us about it.
Shipping Charges For Returns
If you are eligible to return and refund according to our terms and conditions and you want to return. You must have to pay the cost of shipping from your side to us. But you should contact us about this issue at info@jacketsdesign.com or via the return and exchange form and we will discuss it.
The Product Has Lost, I Have Not Received My Order
Jackets Design always uses trustworthy courier companies like DHL, UPS, or FedEx. So, the probability of losing products is very low. But in case, you never receive your parcel you should contact us. If the courier company also marks your order as “Lost” then we will send you another item. But, if the courier company marks your order as “Delivered or Received” and you lost it from your doorstep or someone stole it from your doorstep, in this case, we will not responsible and will not send you another item.
